ERP Implementation in Healthcare

Question: Describe thee advantages of ERP in Red Healthcare System (RHS) compared to Amazon.com. Answer: According to Glover et al., (2012), the function of ERP is to automate the regular house-keeping tasks, which can provide significant benefits for healthcare providers while increasing performance and functionality of an organization. In Amazon, its ERP makes the order fulfillment process much faster by order tracking and minimizes and mistakes in their distribution. It helped them in reducing customer contacts by 50% for making fewer mistakes (Seethamraju, 2013). Amazons Automated Inventory System delivers error free data entry, managing inventory and data from the same place. It centrally manages multiple sales channels. It integrates existing ERP, POS or ecommerce sales systems with inventory data, helps to access inventory counts across all sales channels in an updated and accurate form. By showing product accurately and doing faster delivery to the customer, the customer satisfaction increases. All of these combine to create increased revenue and sales (Wurman, Brunner Barbehenn, 2013). In Red Healthcare System (RHS) the focus should be on the adoption of ERP and not just deployment because usually, healthcare organizations have either limited or no IT experts who can shift on the business side from the clinical side (Monk Wagner, 2012). The interface and the operation have to be simple too so that it can be picked up quickly. In a healthcare system, the purpose is to take care of its patients, and their job should be done in as fast and smoothly as possible. The ERP in RHS accomplished this in the form of reduced paperwork, reliable and timely information, easier patient record management, faster data flow between various departments and reduced waiting time for patients at the counters and for their registration time (Poba-Nzaou et al., 2014). RHS is a mediumsize healthcare organization providing its patient's detailed records, gathering information from them and therefore the database size needs to be suitable. According to the ERP Amazon use is Oracle and is an extensive database which stores customer related information (Amazon.com, 2015). It is used by Lawrence software. Another company called Compiere uses cloud-based ERP via the web-service of Amazon. In RHS, the demands of patient care are taken into careful consideration as the process of collecting, collating and retrieving patient information is automated (Munz, 2011). Amazon's customer ordering process is automated as it finds the nearest distribution center for delivery automatically (Anding, 2010). As opined by Padhy, Patra and Satapathy (2012), implementation of ERP has made it easier to get access to healthcare services via telemedicine, electronic medical records, big data analytics and mobile health apps. As the healthcare industry evolved into a competitive, multitrillion-dollar marketplace with numerous challenges on board, demand in confidentiality regulations and digital records the need for ERP is indispensable (Ford et al., 2010). Its advantages include optimization of business processes, minimizing operational costs, integration of real-time data flow between multi-directional data flow and clinical systems, enhanced flow of data and communication among different health care systems and doctors resulting in timely and accurate patient care. The ERP in RHS handles all of them efficiently but it has to decide on which ERP to use in the long run to avoid typical problems like website crash during heavy usage, inventory mismanagement or breaching of sensitive medical rec ords of patients (Galy Sauceda, 2014). References: Amazon.com (2015). Amazon web services.Available in: https://aws. amazon. com/es/ec2/(November 2012). Anding, M. (2010). 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